WARRANTIES AND DISCLAIMER

PRODUCT WARRANTY

Who’s Your Tech LLC provides a 30-day product warranty on all parts purchased and installed for defects or failures related to quality workmanship from the manufacturer. After the first 30 days of installation, the original manufacturer would be responsible for any warranty claim if a defect or issue should arise. However, there are a few additional exceptions to the warranty that Who’s Your Tech LLC does not cover on installed parts which include the following:


  • The manufacturer’s warranty expiration date.

  • The product is not used as intended.

  • The product is altered or damaged due to customer negligence.

  • Force Majeure


All original packaging and paperwork are required for Who’s Your Tech LLC to accept the return. There is no exception to this policy. The 30 days begins with the date listed on your invoice. A 15% restocking fee may be incurred on the returned item and is at the sole discretion of Who’s Your Tech LLC.

COMPUTER WARRANTY

Who’s Your Tech LLC takes great pride in building quality products with 100% customer satisfaction and will warranty your new custom-built computer for up to 1 Year (365 Days). The warranty begins from the date of the first service. Who’s Your Tech LLC does not offer an extended warranty beyond the stated warranty. 

The warranty for the new computer only covers hardware components of the computer from manufacturer defects. If part(s) fail due to a manufacturer defect, Who’s Your Tech LLC will assess the concern of the customer and will replace the part(s) within 14 days based on product availability and scheduling availability. 

Hardware defects due to customer damage are not covered. However, Who’s Your Tech LLC is happy to repair customer damage at the current standard hourly rate, including parts required to complete the repair. 

This warranty does not cover any issues related to software, which include the following:

  • Software damage due to Malware/Virus

  • Hard-drive hardware failure

  • Not responsible for data loss due to storage failure

  • Accidental deletion of data

  • Any software installed by the customer


Who’s Your Tech LLC strongly recommends that each customer have a backup plan in place to help prevent losing irreplaceable data. However, Who’s Your Tech LLC is happy to assist in finding a viable backup solution if requested.

DISCLAIMER

There are no other warranty agreements, oral or written, or understanding which extend beyond those set forth herein. 

Warranty information may change without prior notice.

Dated June 1, 2022